Shipping Policy
📦 Shipping Policy
- Dubai: 5-7 business days
- Other Emirates: 1-2 business weeks
- FREE delivery on orders above AED 200 in Dubai
- Tracking via WhatsApp/email
Refund Policy
💳 Refund Policy
- Eligible for: damaged, wrong, or expired products
- Contact within 48 hours of delivery
- Refunds processed in 5-7 business days
- Non-refundable: opened hair colors, broken seals, used products
Cancellation / Return / Exchange Policy
🔄 Cancellation / Return / Exchange Policy
Cancellation:
- Free cancellation before dispatch
- After dispatch: refuse delivery (shipping costs apply)
Returns (within 7 days):
- Unopened, unused products only
- Original packaging intact
- Customer pays return shipping for preference-based returns
Exchanges:
- Wrong shade → free exchange
- Different product → pay the difference
- Defective items → immediate replacement